1. What shipping costs

Orders totalling $50 or more ship free to any address in the United States or Canada. Because the 1 Pack — the cheapest thing we sell — is $59.95, every order placed on this site qualifies. You will not see a shipping line added at checkout.

Should an order ever total less than $50, a flat rate of $8.95 per order applies. All prices and thresholds on this site are in US dollars.

2. Where we ship

We ship to the United States and Canada. We do not currently ship anywhere else, and orders to other countries cannot be placed at checkout.

We do deliver to P.O. Box and APO/FPO addresses. Those go via USPS.

3. How long it takes

Orders are processed within 1–3 business days, not counting weekends and public holidays. You will get a confirmation email when you order, and a second one when the parcel actually ships.

Once it has shipped, US orders typically arrive within 5–10 business days. Canadian orders take longer and have to clear customs on the way, so allow additional time.

Processing can run longer than usual during peak seasons and promotions. If that is going to affect your order, we would rather tell you than have you wonder.

4. Customs and duties on Canadian orders

Orders shipped to Canada may attract duties, taxes or customs fees charged by Canadian authorities. These are set by the destination country, are not included in the item price or the shipping cost, and are the responsibility of the buyer. If you are unsure what applies, your local customs office is the right place to ask before ordering.

5. Tracking your order

Every order ships with tracking. As soon as the parcel is collected you will receive an email containing the tracking number, which you can follow on the carrier's own website. If that email has not arrived within three business days of your order confirmation, check your spam folder first and then email us — something has gone wrong and we will find it.

6. Delays outside our control

We hold ourselves to the delivery estimates above, but once a parcel is with the carrier some things stop being ours to control: carrier backlogs, severe weather, natural disasters and customs processing among them. Seese Turbo Jet Blower is not liable for delays of that kind. We will chase the carrier with you and keep working the problem until it is resolved.

7. Lost or damaged parcels

If your parcel arrives damaged, email us within 7 days of delivery. If it never arrives at all, email us within 7 days of the expected delivery date.

• Send your order number and a short description of the problem
• For damage, include photos — of the item and of the outer box
• We open a claim with the carrier and resolve it with a replacement or a refund

You do not need to argue with the carrier yourself. That part is our job.

8. Changing an address

If you spot a mistake in your delivery address, email us straight away. We can usually correct it while the order is still in the 1–3 day processing window. Once a parcel has shipped the address is fixed and it has to run its course with the carrier.

9. Contact

Any question about shipping, an order in transit, or a parcel that has gone quiet:

Email: support@seeseturbojetblower.com
Include your order number and we will come back to you.